International Shipping

WE'RE PROUD TO OFFER FAST, RELIABLE, AND FREE SHIPPING ON EVERY ORDER. (UPON PURCHASE OVER 100USD)

THESE POLICIES APPLY TO GVCONLINE.COM WEB SITE ORDERS TO BE SHIPPED TO AUSTRALIA, GUAM, HONG KONG, JAPAN, MACAU, MEXICO, NEW ZEALAND, NORTHERN MARIANA ISLANDS, PUERTO RICO, SINGAPORE, TAIWAN, US VIRGIN ISLANDS, THE U.S AND ALL OTHER COUNTRIES OUTSIDE THE U.S.

INTERNATIONAL SHIPMENTS

IMPORTER OF RECORD

RESTRICTIONS

SHIPPING

SHIPPING INSURANCE

ORDER PAYMENT

CUSTOMS, DUTIES AND TAXES

LIMITATIONS

PRIVACY

RETURNS

INTERNATIONAL DELIVERIES

 

FOR ADDITIONAL INFORMATION, PLEASE VIEW OUR TERMS AND CONDITIONS. IF YOU HAVE ANY QUESTIONS, PLEASE DO NOT HESITATE TO CONTACT ONE OF OUR DIAMOND AND JEWELLERY CONSULTANTS IN PERSON AT INFO@GVCONLINE.COM OR +852-2330-1663.

 

INTERNATIONAL SHIPMENTS

WE ARE PROUD TO SHIP TO CUSTOMERS IN MANY COUNTRIES AROUND THE GLOBE. PLEASE FEEL FREE TO CONTACT US AT INFO@GVCONLINE.COM FOR COUNTRIES AND CURRENCIES THAT WE SUPPORT.

 

IMPORTER OF RECORDS

WHEN ORDERING FROM GENEVIEVE COLLECTION, THE RECIPIENT IS THE IMPORTER OF RECORD AND MUST COMPLY WITH ALL LAWS AND REGULATIONS OF THE DESTINATION COUNTRY. TITLE AND RISK OF LOSS FOR ITEMS ORDERED WILL TRANSFER TO THE RECIPIENT UPON DELIVERY.

PRIOR TO DELIVERY TO THE RECIPIENT, THE SHIPMENT MAY BE SUBJECT TO THE CUSTOMS FEES, IMPORT DUTIES, TAXES, AND OTHER CHARGES OF THE DESTINATION COUNTRY. THESE CHARGES ARE ALWAYS THE RECIPIENT'S RESPONSIBILITY. FOR FURTHER DETAILS, READ ABOUT CUSTOMS, DUTIES AND TAXES.

 

RESTRICTIONS

ITEMS ELIGIBLE TO BE SHIPPED UNDER OUR INTERNATIONAL SHIPPING POLICY ARE BASED ON THE DESTINATION COUNTRY.

 

SHIPPING

ALL INTERNATIONAL ORDERS WILL BE SHIPPED, WITH NO ADDITIONAL CHARGE, VIA FedEx International Priority®. ESTIMATES OF THE INTERNATIONAL SHIPPING DELIVERY TIMES CAN BE PROVIDED BY ONE OF OUR DIAMOND AND JEWELLERY CONSULTANTS AT INFO@GVCONLINE.COM OR +852-2330-1663.

 

ASSET PROTECTION

ASSET PROTECTION WILL BE PROVIDED BY FedEx International Priority® FOR ALL ORDERS SHIPPED INTERNATIONLLY. THE MAXIMUM DECLARED VALUE IS LIMITED TO $1,000 USD PROTECTED BY FedEx International Priority®. THIS PROTECTS YOUR ORDER FROM THE TIME IT LEAVES GVOCONLINE TO WHEN IT ARRIVES AT YOUR DOOR. FOR QUESTIONS ABOUT ANY ASSET PROTECTION ISSUE, PLEASE CONTACT INFO@GVCONLINE.COM.

 

ORDER PAYMENT

GVOCONLINE ACCEPTS PAYMENT IN ANY OF THE FOLLOWING CURRENCIES: AUSTRALIAN DOLLAR, CANADIAN DOLLAR, CHINESE YUAN RENMINBI, HONG KONG DOLLAR, JAPANESE YEN, MACAU PATACA, MEXICAN PESO, NEW TAIWAN DOLLAR, NEW ZEALAND DOLLAR, SINGAPORE DOLLAR, UNITED ARAB EMIRATES DIRHAM, OR UNITED STATES DOLLAR.


ORDERS SHIPPING TO AUSTRALIA, CHINA, GUAM, HONG KONG, JAPAN, MACAU, MEXICO, NEW ZEALAND, NORTHERN MARIANA ISLANDS, PUERTO RICO, SINGAPORE, TAIWAN, UNITED ARAB EMIRATES, OR THE US VIRGIN ISLANDS MUST MEET A MINIMUM RETAIL ORDER VALUE. PLEASE SEE THE TABLE BELOW FOR THE ORDER MINIMUM PER CURRENCY.

WE RESERVE THE RIGHT TO TRANSFER ANY AND ALL INFORMATION THAT WE COLLECT FROM USERS OF THE SITE TO A THIRD PARTY IN THE EVENT OF ANY MERGER, SALE, JOINT VENTURE, ASSIGNMENT, TRANSFER OR OTHER DISPOSITION OF ALL OR ANY PORTION OF THE ASSETS OR STOCK (INCLUDING WITHOUT LIMITATION IN CONNECTION WITH ANY BANKRUPTCY OR SIMILAR PROCEEDINGS) RELATING TO GVCOJ.COM.


FINALLY, NOTWITHSTANDING ANY OTHER PROVISION OF THIS PRIVACY POLICY TO THE CONTRARY, WE RESERVE THE RIGHT TO DISCLOSE YOUR PERSONAL INFORMATION IF WE BELIEVE THAT WE ARE REQUIRED TO DO SO (I) BY LAW; (II) TO COMPLY WITH LEGAL PROCESS OR GOVERNMENTAL REQUESTS; (III) TO ENFORCE OUR TERMS OF SERVICE; (IV) TO PROTECT OUR OPERATIONS OR THOSE OF ANY AFFILIATED ENTITIES; (V) TO PROTECT THE RIGHTS, PRIVACY, SAFETY OR PROPERTY OF GVCOJ.COM, ANY AFFILIATED ENTITIES, YOU OR OTHERS; AND (VI) TO PERMIT US TO PURSUE AVAILABLE REMEDIES OR LIMIT THE DAMAGES THAT WE MAY SUSTAIN.

 

CUSTOMS, DUTIES AND TAXES

THE CUSTOMS OFFICE OF THE DESTINATION COUNTRY MAY IMPOSE CUSTOMS FEES, IMPORT DUTIES, TAXES, AND OTHER CHARGES TO YOUR INTERNATIONAL ORDER WHERE APPLICABLE. THESE ADDITIONAL CHARGES REQUIRED FOR CUSTOMS CLEARANCE ARE THE RESPONSIBILITY OF THE RECIPIENT. WHEN YOUR ORDER ARRIVES AT CUSTOMS.EITHER OUR SHIPPER, FEDEX, OR THE CUSTOMS OFFICE WILL CONTACT YOU DIRECTLY TO ARRANGE FOR THE PAYMENT OF ANY CHARGES THAT MAY BE DUE. IN SOME CIRCUMSTANCES FEDEX IS REQUIRED TO PAY CERTAIN DUTIES AND TAXES, IN ADVANCE, ON A CUSTOMER'S BEHALF. FOR INSTANCE, FEDEX MAY PAY AN ADVANCE FEE WHEN COUNTRIES REQUIRE THAT DUTIES AND TAXES BE PAID PRIOR TO CUSTOMS RELEASE OR PRIOR TO CERTAIN ITEMS CLEARING CUSTOMS. IN THESE INSTANCES, FEDEX WILL ASSESS AN ADVANCEMENT FEE SURCHARGE THAT WILL BE BILLED TO THE PARTY DESIGNATED TO PAY DUTIES AND TAXES.

FOR THE FOLLOWING COUNTRIES ALL CUSTOMS FEES, DUTIES, AND TAXES WILL BE COLLECTED BY THE CARRIER OR CUSTOMS OFFICE PRIOR TO DELIVERY, IF YOU HAVE ANY QUESTION ABOUT THE COUNTRIES WE SUPPORT, PLEASE DO NOT HESITATE TO CONTACT INFO@GVCONLINE.COM FOR FURTHER ASSISTANCE:

  • AUSTRALIA
  • CANADA
  • CHINA
  • UNITED ARAB EMIRATES
  • THE EUROPEAN UNION
  • GUAM
  • HONG KONG
  • JAPAN
  • MACAU
  • MEXICO
  • NEW ZEALAND
  • NORTHERN MARIANA ISLANDS
  • NORWAY
  • PUERTO RICO
  • SINGAPORE
  • SWITZERLAND
  • TAIWAN
  • S. VIRGIN ISLANDS
  • UNITED STATES AMERICA

THE TABLE BELOW SHOWS ESTIMATED DUTY AND TAX RATES. PLEASE BE ADVISED THAT GENEVIEVE COLLECTION HAS NO CONTROL OVER THESE CHARGES. THE ACTUAL AMOUNT CHARGED BY CUSTOMS MAY DIFFER FROM THE RATES BELOW. COUNTRY OF ORIGIN INFORMATION FOR YOUR ORDER CAN BE PROVIDED BY OUR DIAMOND AND JEWELLERY CONSULTANTS TO ASSIST IN ESTIMATING IMPORT DUTIES.

AUSTRALIA

ESTIMATED DUTY RATE
LOOSE DIAMONDS: 0%
U.S. ORIGIN GOODS: 0%
ORDERS UNDER AU$ 1,000: 0%
OTHER ORDERS: 5%

ESTIMATED TAX RATE
10%
ORDERS UNDER AU$ 1,000 ARE NOT SUBJECT TO TAX

TOTAL DUTY & TAX RATE ESTIMATE: 0% TO 15.5%

NOTE: ORDERS AU$ 1,000-AU$ 10,000 MAY BE SUBJECT TO AN IMPORT DECLARATION FEE OFF AU$ 50.00.

ALL ORDERS AU$ 10,000 AND HIGHER MAY BE SUBJECT TO AN IMPORT DECLARATION FEE OF AU$152.00.

PACKAGES MAY BE SUBJECT TO AN AUSTRALIAN QUARANTINE AND INSPECTION SERVICE FEE (AQIS) OF AU$ 33.00.

SITE: WWW.CUSTOMS.GOV.AU

PHONE: FROM AUSTRALIA: 1300-363-263 FROM OUTSIDE AUSTRALIA: +61-2-6275-6666

 

CHINA

TOTAL DUTY & TAX RATE ESTIMATE: 17%

SITE: WWW.CUSTOMS.GOV.CN

 

GUAM

ESTIMATED DUTY RATE
0%

ESTIMATED TAX RATE
4% (0% IF ORDER IS LESS THAN USD $1,000)

 

HONG KONG

ESTIMATED DUTY RATE
0%

ESTIMATED TAX RATE
0%

TOTAL DUTY & TAX RATE ESTIMATE: 0%

NOTE: FOR ALL ORDERS OVER HKD 1,000, THE HONG KONG CENSUS & STATISTICS DEPARTMENT REQUIRES THE FILING OF A NOTICE ON LODGEMENT OF IMPORT/EXPORT DECLARATION FORM WITHIN 14 DAYS RECEIPT AND DECLARATION CHARGES OF HK$0.50 FOR THE FIRST HK$46,000 OF ORDER VALUE PLUS $0.25 FOR EACH ADDITIONAL $1,000 OR PART THEREOF.

SITE: WWW.CUSTOMS.GOV.HK

PHONE: +852-2815-7711

 

JAPAN

ESTIMATED DUTY RATE
LOOSE DIAMONDS: 0% 
OTHER ITEMS: 0% TO 5.5% DEPENDING ON COUNTRY OF MANUFACTURE

ESTIMATED TAX RATE
8%

TOTAL DUTY & TAX RATE ESTIMATE: 8% TO 13.5%

NOTE: CUSTOMERS MAY BE REQUIRED TO PAY A 500 JPY FEDEX ADVANCEMENT FEE AFTER THEY HAVE RECEIVED THEIR PACKAGE.

SITE: WWW.CUSTOMS.GO.JP

PHONE: FROM JAPAN: 03-3529-0700 FROM OUTSIDE JAPAN: +81-3-3529-0700

 

MACAU

ESTIMATED DUTY RATE
0%

ESTIMATED TAX RATE
0%

TOTAL DUTY & TAX RATE ESTIMATE: 16% TO 36%

NOTE: CUSTOMERS ARE REQUIRED TO PROVIDE AN RFC NUMBER (TAXPAYER ID) AND IMPORTER NUMBER TO RECEIVE DELIVERY. FEES MAY INCLUDE: A CUSTOMS PROCESSING/MERCHANDISING FEE (DTA) EQUIVALENT TO THE GREATER OF 0.008% OF DECLARED VALUE OR MX$223; MX$161 PRE-VALIDATION FEE, AND US$30 FORMAL ENTRY FEE. FOR ORDERS OVER MX$31,409 SHIPPING TO A RESIDENCE AND OVER $1,000 SHIPPING TO A BUSINESS CUSTOMERS WILL NEED TO ARRANGE FOR A PRIVATE BROKER TO CLEAR CUSTOMS.

SITE: WWW.ADUANAS.SAT.GOB.MX

 

NEW ZEALAND

ESTIMATED DUTY RATE
LOOSE DIAMONDS: 0%

OTHER ITEMS: 0% TO 5% DEPENDING ON COUNTRY OF MANUFACTURE

ESTIMATED TAX RATE
15%

FOR ORDERS OVER NX$ 1,000 THERE IS A NZ$ 24.75 IMPORT FEE AND NZ$ 12.50 BIOSECURITY SYSTEMS ENTRY LEVY FEE.

TOTAL DUTY & TAX RATE ESTIMATE: 15% TO 20%

NOTE: A FREE IMPORTER NUMBER IS ALSO REQUIRED TO RECEIVE DELIVERY. IMPORTER NUMBERS ARE ASSIGNED 1-3 DAYS AFTER RETURNING THIS FORM TO CUSTOMS.

SITE: WWW.CUSTOMS.GOVT.NZ

PHONE: FREE PHONE FROM NZ: 0800-428-786 FROM OUTSIDE NZ: +64-9-300-5399

 

NORTHERN MARIANA ISLANDS

ESTIMATED DUTY RATE
0%

ESTIMATED TAX RATE
5.75%

TOTAL DUTY & TAX RATE ESTEMATE: 5.75%

SITE: WWW.CNMIDOF.NET/CUSTOMS

PHONE: +670-664-1607

 

PUERTO RICO

ESTIMATED DUTY RATE
0%

ESTIMATED TAX RATE
0%

TOTAL DUTY & TAX RATE ESTEMATE: 0%

SITE: WWW.CBP.GOV

PHONE: FROM U.S. 1-877-CBP-5511 FROM OUTSITE THE U.S. (703) 526-4200

 

SINGAPORE

ESTIMATED DUTY RATE
0%

ESTIMATED TAX RATE
7%

TOTAL DUTY & TAX RATE ESTIMATE: 7%

NOTE: THE RECIPIENT, AS THE IMPORTER OF RECORD, IS RESPONSIBLE FOR WORKING WITH THE LOCAL AUTHORITIES TO RESOLVE ANY GST TAX ISSUES. IF A GST REFUND IS DESIRED BECAUSE AN ORDER IS RETURNED OR BECAUSE AN EXCHANGE, REPAIR, OR RESIZE ORDER IS ASSESSED GST TAX, THE RECIPIENT IS RESPONSIBLE FOR FOLLOWING THE PROCEDURES NECESSARY TO REQUEST SUCH REFUND. TAX ASSESSMENT AND REFUND DECISIONS ARE MADE BY THE SINGAPORE AUTHORITIES AND ARE NOT CONTROLLED BY GENEVIEVE COLLECTION. REQUESTS FOR COPIES OF SHIPPING DOCUMENTS NEEDED TO APPLY FOR TAX REFUND REQUESTS MAY TAKE UP TO 30 BUSINESS DAYS TO FULFILL.

SITE: WWW.CUSTOMS.GOV.SG

PHONE: +065-6355-2000

 

TAIWAN

ESTIMATED DUTY RATE
0%

ESTIMATED TAX RATE
5%

TOTAL DUTY & TAX RATE ESTIMATE: 5%

SITE: EWEB.CUSTOMS.GOV.TW

PHONE: +02-24222310

 

UNITED ARAB EMIRATES

ESTIMATED DUTY RATE
LOOSE DIAMONDS: 0%

GOLD JEWELLERY: 1%
GOLD AND DIAMOND JEWELLERY: 1.5%
ALL OTHER JEWELLERY: 5%

ESTIMATED TAX RATE
0%  

TOTAL DUTY & TAX RATE ESTIMATE: 0% TO 5%

NOTE: DUTIES SET BY THE UAE ARE NON-REFUNDABLE AND REMITTED ON YOUR BEHALF BY GENEVIEVE COLLECTION.

SITE: WWW.SHARJAHCUSTOMS.GOV.AE

PHONE: 0097-06-5282216 / 0097-06-5282666

 

US VIRGIN ISLANDS

ESTIMATED DUTY RATE
0%

ESTIMATED TAX RATE
0%

TOTAL DUTY & TAX RATE ESTIMATE: 0%

SITE: WWW.CBP.GOV

 

UNITED STATES AMERICA

ESTIMATED DUTY RATE
5%

ESTIMATED TAX RATE
DEPENDS ON STATE

TOTAL DUTY & TAX RATE ESTIMATE: 0%

SITE: WWW.CBP.GOV

 

LIMITATIONS

PLEASE NOTE THAT PRODUCTS SHIPPED INTERNATIONALLY MAY NOT BE DESIGNED IN ACCORDANCE WITH DESTINATION COUNTRY STANDARDS, SPECIFICATIONS, AND LABELING REQUIREMENTS. THE CUSTOMER IS RESPONSIBLE FOR DETERMINING THAT PRODUCTS CAN BE LAWFULLY AND LEGALLY IMPORTED INTO THE DESTINATION COUNTRY.

 

PRIVACY

PLEASE NOTE THAT INTERNATIONAL SHIPMENTS ARE SUBJECT TO OPENING AND INSPECTION BY CUSTOMS AUTHORITIES. ADDITIONALLY, INFORMATION ABOUT YOUR ORDER, SHIPMENT AND PRODUCTS CONTAINED THEREIN MAY BE COMMUNICATED TO OUR SHIPPERS AND THE CUSTOMS AUTHORITIES AS PART OF THE CUSTOMS CLEARANCE PROCESS.

 

RETURNS

TO ENSURE YOU MAKE THE RIGHT CHOICE, WE OFFER A VERY FLEXIBLE RETURN POLICY. IF FOR ANY REASON YOU ARE NOT SATISFIED, YOU CAN RETURN ANY ITEM WITHOUT CUSTOM ENGRAVING IN ITS ORIGINAL CONDITION WITHIN 15 DAYS OF THE DATE OF SHIPMENT FOR A REFUND OR AN EXCHANGE. FOR ORDERS SHIPPING TO CHINA, THE 15 DAY PERIOD BEGINS ON THE DATE YOU RECEIVE YOUR ORDER. THE 20% RESERVATION FEE IS NON-REFUNDABLE. READ THE DETAILS OF OUR 15-DAY RETURNS POLICY.

 

INTERNATIONAL DELIVERIES

BELOW ARE ESTIMATED ARRIVAL TIMES AFTER YOUR ORDER HAS BEEN SHIPPED. THESE ESTIMATES INCLUDE TRANSIT AND CUSTOMS CLEARANCE TIME. ACTUAL DELIVERY MAY VARY.


COUNTRY


ESTIMATE ARRIVAL TIMES

AUSTRALIA

10 - 14 DAYS

CANADA

10 - 17 DAYS 

CHINA

8 - 9 DAYS

EU

10 - 15 DAYS

GUAM

9 - 14 DAYS

HONG KONG (SAR)

7 - 14 DAYS

JAPAN

10 - 14 DAYS

MACAU

7 - 14 DAYS

MEXICO

13 - 17 DAYS

NEW ZEALAND

10 - 14 DAYS

NORTHERN MARIANA ISLANDS

10 - 14 DAYS

PUERTO RICO

10 - 15 DAYS

SINGAPORE

10 - 11 DAYS

TAIWAN

10 - 14 DAYS

UNITED ARAB EMIRATES

10 - 14 DAYS

UNITED KINGDOM

11 - 17 DAYS 

VIRGIN ISLANDS

10 - 15 DAYS

United States of America

10 - 17 DAYS